01 Information We Collect

Information You Provide

• Name, email address, and phone number
• Billing or mailing address
• Medical or health-related inquiries
• Preferences or survey responses

Automatically Collected Information

• IP address, device ID, and browser type
• Access times and referring website addresses
• Usage and interaction data

02 How We Use Your Information

We use your information to:

• Provide telehealth services and coordinate your care
• Send transactional and informational SMS messages (with your consent)
• Respond to inquiries or customer support requests
• Improve our website, services, and patient experience
• Comply with legal obligations

03 SMS Communication

By subscribing to our SMS services, you acknowledge and agree that:

• Your data (including phone number and message content) will be processed by our messaging provider on our behalf.
• Message frequency varies based on your care needs and preferences.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any SMS message.
• For help, reply HELP or contact us directly.

04 Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers (e.g., messaging platforms, labs, pharmacies)
• Law enforcement or government agencies, if required by law
• Affiliates or subsidiaries for operational purposes

05 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption and access controls. However, no system can guarantee 100% security.

06 Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent for SMS communications
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the information below.

07 Children’s Privacy

Our services are not directed to individuals under the age of 13 (or 16 in some jurisdictions), and we do not knowingly collect personal information from children.

08 Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”